The Results-driven Manager

The Results-driven Manager

Dealing With Difficult People

Book - 2005
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Publisher: Boston, Mass. : Harvard Business School Press, c2005.
ISBN: 9781591396345
Characteristics: ix, 140 p. ; 22 cm.
Alternative Title: Dealing with difficult people
Contents: Introduction
What types of people must you deal with? Today's angry workplace: an interview with R. Brayton Bowen
Crabs, cranks, and curmudgeons: how to manage difficult people / Constantine von Hoffman
Don't just do something, sit there / David Whitemyer
Will you help or heave your underperformers? / Paul Michelman
Consequences: the secret to holding people accountable / Lila Booth
Are you causing problem behavior? Don't avoid conflicts, manage them / Monci J. Williams
How to handle difficult behaviors / Ken Cloke and Joan Goldsmith
When to walk away from a fight / Rebecca M. Saunders
Five questions about business/personal relationships with Ronna Lichtenberg
The four myths of feedback / Jamie Higgins and Diana Smith
How should you communicate with difficult people? Managing negativity
Checklist for conducting a disciplinary conversation / Edward Prewitt
Performance review anxiety / Beverly Ballaro
"I just can't bring myself to talk about that with her": how to have difficult conversations
The communication secrets of executive coaches: how to have conversations that lead to action / Nick Morgan
Feedback in the future tense / Hal Plotkin.


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