Predictable Surprises

Predictable Surprises

The Disasters You Should Have Seen Coming, and How to Prevent Them

Book - 2004
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Publisher: Boston : Harvard Business School Press, c2004.
ISBN: 9781591391784
Characteristics: xiv, 317 p. : ill., map ; 24 cm.
Additional Contributors: Watkins, Michael 1956-
Contents: What is a predictable surprise? A preview
pt. 1. Prototypes of predictable surprises. September 11: the costs of ignoring a predictable surprise
The collapse of Enron and the failure of auditor independence
pt. 2. Why don't we act on what we know? Cognitive roots: the role of human biases
Organizational roots: the role of institutional failures
Political roots: the role of special-interest groups
pt. 3. Preventing predictable surprises. Recognition: identifying emerging threats earlier
Prioritization: focusing on the right problems
Mobilization: building support for preventative action
Future predictable surprises.


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