This quick read has vignettes from the website, NotAlwaysRight.com. The author is very upfront that neither the employee nor the customer is always right. However, many of the encounters prove the old adage that "truth is stranger than fiction." The next time you have a frustrating public service encounter, you can find solace in this book.
This is a funny collection of true customer service experiences told by the poor people behind the desk. It's crazy just how obnoxious some people can be.
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