Perfect Phrases for Customer Service

Perfect Phrases for Customer Service

Hundreds of Tools, Techniques, and Scripts for Handling Any Situation

eBook - 2005
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Publisher: New York : McGraw-Hill, c2005.
ISBN: 9780071444538
007144453X
Characteristics: xv, 222 p. ; 21 cm.

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May 07, 2015

This was the book that was used as a reference guide in this year's entertaining and insightful ASID course, "The Power of Patron-Focused Service." I look forward to reading it as soon as I can get my hands on a copy!!

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