Powerful Phrases for Dealing With Difficult People

Powerful Phrases for Dealing With Difficult People

Over 325 Ready-to-use Words and Phrases for Working With Challenging Personalities

eBook - 2014
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Publisher: ©2014
New York :, AMACOM, American Management Association,, [2014]
Copyright Date: ©2014
ISBN: 9780814432990
0814432999
Characteristics: 1 online resource.
Contents: Introduction
Powerful phrases + actions = successful work relationships
Communicating powerful phrases
Actions that enhance powerful phrases
Effective conflict resolution = strengthened work relationships
Five steps to effective conflict resolution
Powerful phrases for challenging coworker situations
Powerful phrases for challenging situations with your boss
Powerful phrases for situations you cause.

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darcyhudjik
Sep 17, 2017

This is a good book for learning how to deal with everything from the office gossip to the unethical boss. I definitely recommend it.

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