Truth at Work

Truth at Work

The Science of Delivering Tough Messages

Book - 2017
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Publisher: New York :, McGraw-Hill Education,, [2017]
ISBN: 9781260011852
Characteristics: x, 212 pages : illustrations ; 24 cm
Contents: Understand the truth killers (or why we resist the truth)
Focus on the facts
Take their perspective
Set your goals
Start a conversation, not a confrontation
Create a word picture
Listen with structure
Share the facts.

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